Surplus Provisions' Return Policy
By purchasing any product from www.surplusprovisions.com, you agree to the terms set forth below.
Returns, Refunds, and Exchanges
We have a 30 day money back guarantee for all products purchased in our store, except for used products. If you are not satisfied with your purchase for any reason, you may return the item within 30 days of receiving it if the item is eligible for a return. All returns, refunds and exchanges must first be approved by us through email at firstname.lastname@example.org. All returned goods are subject to inspection, must be in original retail packaging, and be in resalable condition as determined by Surplus Provisions LLC. The buyer is responsible for all shipping charges of the return product back to Surplus Provisions LLC, unless otherwise agreed upon. Any products purchased with free shipping are subject to a 20% restocking fee upon returning the item. Any non-defective item returns are subject to a restocking fee of 20% of total order. Special-ordered items are non-returnable.
Item not as Described, Defective, or Damaged during Shipping
Full refunds, including shipping costs and return shipping costs, may be given for products that are not as described, defective products, and products that were damaged during shipping. In order to proceed with the return of defective items and items that have been damaged during shipping, the item must be in its original packaging and shipping container. Photos of the damaged item and the damaged shipping container will need to be provided to process claims of shipping damage. If the defective or damaged item is still in stock you may also request a replacement. All returns, refunds, and exchanges must first be approved by us through email at email@example.com. If your claim is approved, we will provide you with a RMA #, return shipping label, and may schedule a pickup upon request.Contact us at firstname.lastname@example.org about your order and for more details on the return process.